How to deal with loose Joy-Cons on your Nintendo Switch
Do your Joy-Con Controllers have trouble staying put? Here's a how to deal with the problem!
Some player have reported that their Nintendo Switch Joy-Con controller is loose when connected to the Switch console, which makes the left or right side move out of place, even when locked in position. The issue doesn't appear to be as widespread as the infamous Bluetooth issues with the left Joy-Con, but it's still an irritating problem nevertheless. If you're experiencing this issue, here are a few things you can do to help with the problem.
A slight wiggle is normal
Since I purchased my Switch at launch, the Joy-Con controllers have always wiggled ever-so-slightly when locked in place in tablet mode. Talking to other iMore Switch enthusiasts, like Russell Holly, and having handled a few of my friends' consoles, it's safe to say that this is normal.
When I say a slight wiggle, I mean slight. It's noticeable, but never has it caused any issues with gameplay nor have they ever popped out of place. If you're Joy-Cons feel like they are about to fall off, go to the next step.
Make sure your Joy-Cons are locked
This may seem like a no-brainer, but it's important. When you correctly attach a Joy-Con to the Switch console, you will hear an audible click noise. This lets you know that the controller is locked in place.
It's pretty easy to forget to push the controller all the way down, especially when the console is powered off and you don't get the extra added noise from the Switch's speakers. So, before you move on to the next step, be sure your Joy-Cons are actually properly connected to the Switch. If you're sure they are connected properly, but they still wiggle around a lot, try the next step.
Check to see if the Joy-Cons stay locked on other accessories
If you've made sure your Joy-Cons are locked to your Switch console and you're still experiencing the problem, try locking your Joy-Cons onto other accessories to see if you have the same issue. This is important because it will help you diagnose and explain the problem to customer support.
If you notice one or both of your Joy-Cons won't stay locked to other devices — like the Joy-Con Grip or the wrist straps — then the issue may be with the rails on the Joy-Con rather than the Switch Console itself. If you've tried connecting your Joy-Cons to another accessory, like the Grip or wrist straps, and they don't stay locked properly, go to the next step.
Community "solutions"
If you have been looking for a way to fix or solve your loose Joy-Con probably, there is a chance you could have come across the Reddit thread with people asking the same question. Like all things on Reddit, the responses are sort of a mixed bag.
Some people have reported that install third-party metal locks on your Joy-Cons will prevent the problem and others are suggesting the use of electrical tape in the rail of the Nintendo Switch console itself.
At this moment in time, I can't in good conscience recommend any of these homemade solutions, because we are still less than a year after launch and Nintendo's warranty. I know sending your Joy-Cons or your console away to get repaired is annoying and inconvenient, but if you're having a problem with your Switch its best to get the problem taken care of properly.
Contact Nintendo or retailer
The Nintendo Switch comes with a 12-month warranty that covers manufacturer defects. If you haven't damaged your Switch in any way, you should be able to go to Nintendo's support page and complete a repair request. You can also give their support line a call, 1-855-877-9099, to deal with the issue.
You may be able to return it to the store you purchased it from and exchange it for a new console (if they have any in stock), but be sure to call the store ahead and double check their return policy.
Have you dealt with this issue?
Did you need to get your Nintendo Switch Joy-Cons repaired for this issues? Tell us your experience in the comments below.
Updated February 2018: Added information about alternatives solutions to deal with loose Joy-Cons.
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